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  1. GENERAL CONDITIONS OF SALE

INTRODUCTION

These General Terms of Sale (“Conditions”) regulate the offer, sale and supply of all goods and/or services carried out remotely and available via web from www.mamoergosum.com (Hereinafter “Website”) in observance of Italian law on Distance Contracts (Legislative Decree 70/2003).

The seller and the Data Owner of the website is Mamo Ergo Sum S.R.L. headquartered in Tortoreto (TE), via A. Canova, 14, C.F / P.I. 01991120674, REA: TE-170038

Before placing an order the buyer is required to read carefully these Terms and Conditions available on the website to permit their reproduction and saving.

Contracts concluded on the website of Mamo Ergo Sum S.R.L. are regulated by these General Conditions in observance of Italian law. The languages available to use the site, therefore to conclude the contract, are Italian and English.

  1. SELECTION AND ORDER OF PRODUCTS

Each product on sale shown on its dedicated page, indicates: availability, features and price.

2.1. PRODUCT PURCHASE AND SALES AGREEMENT

To purchase a product, the customer must follow the procedure explained on the site, adding the desired items to the “shopping cart” and continuing with the steps of registration on the site (if necessary) and entering billing and shipping data, selecting the method of payment and order confirmation, all after having read the General Conditions of Sale and Privacy Policy.

The user undertakes to provide his/her data correctly and truthfully and to notify the website of any changes to his/her data. If the data provided is incorrect or incomplete, the site may suspend the service until the errors are resolved.

At the time of registration by the customer, the site will assign a username and password that will be provided to the user via email at the time of registration and which can be changed at any time by the customer by accessing the “Account Details” area.

Once the order is confirmed, it acquires the value of a contractual proposal. The buyer acknowledges and declares to have read all the instructions provided during the purchase procedure and to fully accept these General Terms and conditions of payment.

The contract stipulated between the buyer and Mamo Ergo Sum S.R.L. only must be interpreted as concluded when the seller accepts the order. The seller confirm the order to the buyer by a confirmation e-mail.

Once the online purchase procedure is completed, if the buyer is a consumer (i.e. a physical person who purchases goods for purposes not related to his professional activity) he can print or save an electronic copy and keep however these general conditions of sale, in observance with the instruction of Italian law on Distance Contracts.

2.2. INFORMATION ON PRODUCTS

On website are available information on products that are subject to distance selling.

The products description sheets are generally integrated with realistic pictures where possible. The picture only presents the products for sale as close as possible to reality, so it may not be perfectly representative of its true characteristics. In case of differences between picture and description, the last is the most reliable.

The information about the products provided by the site are constantly updated, but it is impossible to guarantee the total lack of errors.

Mamo Ergo Sum S.R.L. reserves the right to correct errors, inaccuracies or omissions even after an order has been placed, or to change or update information at any time without prior notice.

In the event of unavailability of a product, the order may be rectified by email. The customer may decide to cancel the order, in this case Mamo Ergo Sum will refund the order within a maximum of 30 days.

2.3. PRICES, PAYMENTS AND INVOICING

The prices showed on the website include taxes and fees as well as containers and packaging. The currency used is euro.

The payment of orders on the website can be made by credit card and/or bank transfer (our bank details are shown to the customer when the order is sent).

The circuits on which you can buy by credit card within the site are:

  • Mastercard
  • Visa
  • Paypal

Transactions take place in maximum security thanks to the 3dSecure system and the direct connection with the Bank, encrypted according to the SSL protocol.

3dSecure technology is based on programs:

After providing your credit card details you will be asked for a personal security code, once entered in a few seconds your bank will confirm the identity of the card owner authorizing the transaction. This function must be activated by the credit card holder on the website of the credit card circuit (VISA-MASTERCARD). This code is used exclusively for ecommerce transactions, configuring it as an additional security element in addition to the CVV.

Mamo Ergo Sum S.R.L. will never be in possession of credit card details or other sensitive information.

Invoices will be processed for legal entities who request them when ordering by clicking on the “require invoice” box.

Once the invoice has been issued, no changes will be possible.

2.4. DELIVERY AND AVAILABILITY OF PRODUCTS

All shipments of goods purchased on the site will be made by express courier GLS in Italy and European Union countries, at the shipping address provided by the customer.

Shipment is free of charge for all orders over €29.90, while a contribution of €5.90 is required in Italy and the islands, and €9.90 in EU countries.

Delivery is expected within 2 working days in Italy. In EU countries it is expected within 7 working days.

In case of impossibility to make a delivery on time and in the manner provided, the site will take care to inform the customer about reasons and/or solutions. If the delivery is cancelled, Mamo Ergo Sum will refund the order in full within 30 working days.

The customer must check the integrity of the packaging and if it is damaged, must accept it “with reservation” or refuse it, if there is visible evidence of breakage of the products inside.

Once the order has been received the customer will receive an email notification of the successful transaction. Mamo Ergo Sum S.R.L. will check the availability of stocks and if the product is no longer available the Customer Service of the site will give notice to the customer.

At the time of execution of the contract, the buyer receives a confirmation email with the receipt of the order. The communication includes the order number, the summary of shipping and billing data, the list of products ordered, their price and the amount paid.

The GLS express courier will make only one attempt before bringing the product into the GLS storage for 5 days.

If a customer wishes to cancel the order placed, he can do so by contacting Customer Service (at mamoergosum@gmail.com) who will cancel the order if it has not yet been processed.

  1. WITHDRAWAL

3.1 INTRODUCTION

The customer has the right to withdraw from the purchase contract for any reason, without explanation and without penalty within 14 working days (pursuant to art. 57 of Legislative Decree 206/2005) of receipt of the product(s) (Saturday is considered a public holiday, if the deadline expires on a public holiday it is extended until the first working day).

The shipping costs for the return of the goods will be charged to the company only in cases where the goods are deteriorated and/or damaged in packaging, in all other cases will be charged to the customer.

3.2 HOW TO REQUEST

If the customer decides to exercise the right of withdrawal, he must follow the following steps:

  1. Send an e-mail exclusively by PEC to mamoergosum@pec.it within 14 days after receipt of goods, containing the following information:
  • Order number for which you wish to return;
  • Reasons of withdrawal;
  • Description of defect and notes: indicate for which items you wish to return and enter any notes.
  1. The customer will be contacted within 24 working hours by Customer Service who will take charge of the request;
  2. The customer must confirm the return request within the following 48 hours.

3.3 RETURN THE PACKAGE

Once the steps explained in point 3.2 have been carried out, the customer must return the package using a courier of his choice and bearing the shipping costs, within 14 working days from the date on which he communicated his wish to return the goods.

The product/s must be returned complete in all its parts and with attached fiscal documentation, suitably protected and packed, using the original box if possible.

The customer must send the package to the following address: Mamo Ergo Sum s.r.l.    Via A.Canova, 14, 64018, Tortoreto (TE)

For the purposes of determining the date of return and the expiry of the deadline, the date on which the package will be delivered to the accepting post office or to the forwarder shall prevail.

3.4 CONDITIONS OF WITHDRAWAL AND COMPLAINTS

The right of withdrawal is subject to the following conditions:

  1. Respect for the times and methods of request expressed in point 3.2;
  2. Product integrity: the items received must be kept with normal diligence, they must not be opened and the codes on the packaging must be clearly legible;
  3. Shipment is under the customer’s complete responsibility until receipt of the goods at Mamo Ergo Sum S.R.L.’s warehouse;
  4. Mamo Ergo Sum S.R.L. is not liable in any way for any damage or theft/loss of goods returned by uninsured shipments;
  5. In case of damage to the goods during transport Mamo Ergo Sum S.R.L. will inform the customer of the incident within 5 working days, so that he can file a complaint against the courier and obtain a possible refund. In this case the request for withdrawal will not be considered valid, the product will be made available to the customer who can request its withdrawal at his own expense and under his responsibility.

3.5 CONFIRMATION OF WITHDRAWAL AND REFUND

After receiving the product Mamo Ergo Sum S.R.L. will verify the respect of the above mentioned conditions, modalities and times.

If withdrawal is confirmed, Mamo Ergo Sum S.R.L. will refund the amount due in the manner agreed with the customer (refund of the money or alternatively, if desired by the customer, coupon for purchase on the site) within 5 days of receipt of the package.

In the event of a negative outcome, the product will be made available to the customer who may request its withdrawal at his own expense and under his responsibility.

  1. RETURNS FOR DEFECTIVE PRODUCTS

If the customer decides to exercise the right of withdrawal, he must follow the following steps:

  1. Send an e-mail exclusively by PEC to mamoergosum@pec.it within 14 days after receipt of goods, containing the following information:
  • Order number for which you wish to return;
  • Reasons of withdrawal;
  • A picture of the product highlighting the problem;
  • Description of defect and notes: indicate for which items you wish to return and enter any notes.
  1. The customer will be contacted within 24 working hours by Customer Service who will take charge of the request;
  2. The customer must confirm the return request within the following 48 hours.

The shipping costs for the return of the defective product will be fully covered by Mamo Ergo Sum S.R.L. Once the steps just explained have been carried out, the customer must return the package using a courier of his choice and bearing the shipping costs, within 14 working days from the date on which he communicated his wish to return the goods.

The product/s must be returned complete in all its parts and with attached fiscal documentation, suitably protected and packed, using the original box if possible.

The customer must send the package to the following address: Mamo Ergo Sum s.r.l.    Via A.Canova, 14, 64018, Tortoreto (TE)

For the purposes of determining the date of return and the expiry of the deadline, the date on which the package will be delivered to the accepting post office or to the forwarder shall prevail.

  1. COMPLAINTS AND REQUESTS OF INFORMATIONS

For any report, complaint or request for information you can contact directly the email address mamoergosum@gmail.com, quoting the order number assigned at the end of the order and reported in the order confirmation email.

  1. PROTECTION OF MINORS

Children under 18 years of age are not allowed to submit orders via the online order form unless under the control of an adult family member.

  1. COURT OF JURISDICTION

The sales contract between the buyer and Mamo Ergo Sum S.R.L. is concluded in Italy governed by Italian law and interpreted according to it. For the settlement of civil and criminal disputes arising from the conclusion of this distance sales contract, if the customer is a consumer, the territorial is that of the reference court of his town of residence or elective domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Teramo.